Terms & Conditions

Effective Date: November 12, 2025
Last Updated: November 12, 2025

1. Agreement to Terms

These Terms & Conditions (“Terms”) govern your access to and use of www.coolitcooler.com and your purchase of any Cool-It Cooler products (“Products”).
By using our Site or making a purchase, you agree to these Terms and our Privacy Policy.

2. Use of the Site

You may use the Site for lawful purposes only. You agree not to interfere with the Site’s functionality, access systems without authorization, or violate any laws in your jurisdiction.

3. Orders & Acceptance

All orders are subject to acceptance and availability. We reserve the right to decline or cancel orders at our discretion, including for pricing errors or stock unavailability.

You will receive an email confirmation when your order has been accepted and shipped.

4. Pricing & Payment

Prices are displayed in Canadian Dollars (CAD) and are subject to change without notice.
Payments are processed securely through approved third-party payment processors.

Customers outside Canada are responsible for any additional shipping costs, duties, import tariffs, or taxes incurred.

5. Shipping & Delivery

Orders are processed and shipped within 5–10 business days unless otherwise noted.
Delivery times are estimates only and may vary by region or carrier delays.
Risk of loss transfers to you once the order is delivered to the carrier.

6. Returns & Refunds

We want you to love your Cool-It Cooler. If you are not satisfied, you may request a return within 14 business days of receiving your product.

Return Conditions:

  • Return requests must be submitted to hello@coolitcooler.com for approval before shipping items back.

  • Products must be unused, in original packaging, and include all components.

  • Customers are responsible for the return shipping costs unless the product is defective or an incorrect item was shipped.

  • Refunds are issued once the product is received and inspected.

  • Refunds will be processed to the original payment method or issued as store credit at our discretion.

7. International Orders

For customers located outside Canada:

  • You are responsible for all import duties, customs fees, and local taxes.

  • We are not responsible for delivery delays caused by customs clearance.

8. Intellectual Property

All content, images, designs, trademarks, and text on this Site are the exclusive property of Cool-It Cooler and are protected under Canadian and international copyright and trademark laws.
You may not copy, reproduce, or distribute any material without prior written consent.

9. Limitation of Liability

To the fullest extent permitted by Ontario law:

  • Cool-It Cooler is not liable for any indirect, incidental, consequential, or punitive damages arising from use of the Site or Products.

  • Our total liability for any claim will not exceed the amount paid for the Product that gave rise to the claim.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.
Any disputes will be resolved exclusively in the courts of Ontario, Canada.

11. Contact

Cool-It Cooler
40 Sandy Hook Road, Uxbridge, Ontario L9P 1R8
Email: hello@coolitcooler.com
Response time: within 24 hours, Monday–Friday.