Privacy Policy

Effective Date: November 12, 2025
Last Updated: November 12, 2025

1. Introduction

Welcome to Cool-It Cooler (“Cool-It Cooler”, “we”, “us”, “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase through our website at www.coolitcooler.com (the “Site”) in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

By using our Site or Services, you consent to the practices described in this Policy.

2. Information We Collect

We collect personal information necessary to provide our products and services, including:

  • Identity and contact information: name, email, phone number, shipping and billing address.

  • Transaction information: orders, payment method (processed securely through third-party payment gateways), and purchase history.

  • Technical data: IP address, browser type, operating system, device identifiers, and browsing behaviour via cookies and analytics tools.

  • Marketing and communication preferences when you opt into our newsletter or promotions.

3. How We Use Your Information

We use your personal information to:

  • Process, fulfil, and ship your orders.

  • Communicate order updates and provide customer support.

  • Improve our website, services, and customer experience.

  • Send you marketing communications if you have consented (you may unsubscribe at any time).

  • Comply with legal and tax obligations, and prevent fraud or misuse.

4. Sharing of Information

We share information only as reasonably necessary to conduct our business:

  • Service providers: such as payment processors, shipping carriers, and IT partners who help us deliver your order and maintain our Site.

  • Legal authorities: if required to comply with applicable law, regulation, or legal process.

  • Business transfers: if Cool-It Cooler is sold or reorganized, we may transfer personal data as part of that transaction, consistent with this Policy.

We do not sell, rent, or lease your personal information to third parties.

5. Cookies & Tracking

We use cookies and similar technologies for website functionality, analytics, and marketing. You can manage or disable cookies in your browser settings.

6. Data Retention & Security

We retain personal information only as long as necessary to fulfil the purposes described above or as required by law.
We implement commercially reasonable safeguards to protect against unauthorized access, loss, or misuse.

7. Your Rights

You have the right to access, correct, or request deletion of your personal information. You may also withdraw consent for marketing communications. To exercise these rights, contact us at hello@coolitcooler.com.

8. International Customers

Orders shipped outside of Canada are subject to international customs, duties, and import taxes. Customers are responsible for all additional shipping costs, duties, tariffs, or taxes that may apply.

9. Changes to this Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised “Last Updated” date.

10. Contact Us

For privacy-related inquiries, contact:
Cool-It Cooler
40 Sandy Hook Road
Uxbridge, Ontario L9P 1R8
Email: hello@coolitcooler.com
We typically respond within 24 hours, Monday–Friday.